Frequently Asked Questions

Does Dot & James offer free local pick up?

Yes! Free local (Fergus, ON) pick up is always an option!


Where does Dot & James ship?

Currently shipping is available Canada wide. Visit our shipping page for more information. 


What is the order processing time?

Please allow 2 business days. In the event of a processing delay caused by unexpected circumstances we will notify you to let you know the expected order fulfilment time.


Does my order have tracking?

Dot & James standard scrunchie and masks orders will ship with Canada Post standard letter mail and will not have order tracking. Expedited shipping orders will include parcel tracking.

Everything else is shipped through Canada Post and will include order tracking. 

*COVID-19 may slow usual shipping times.


Is the crystal in the photo the one that I will receive?

The crystals you receive may vary in colour and shape from the crystal pictured, due to the natural stone. We love how every crystal is different, it makes each one special. All crystals have been hand picked and curated with love. We will intuitively pick the one for you. 

However, also have crystals that belong to our one of a kind collection, and this will be indicated. This means that the crystal pictured will be the one that you receive. 


Whats the deal with BUN-dles?

A BUN-dle is fully customizable so you are able to select your fav four scrunchies to BUN-dle together for the discounted rate. Discount will automatically be applied in your cart. You are able to use multiple discounts in one order. 


What is an Open Box?

The 'Open Box' option is now available for your crystal orders! Meaning you are able to shop freely and simply add items to your open box.

To create your open box, you would simply select START open box when processing your order. You will be able to continuously add to your box by selecting ADD to open box upon checkout. 
When you are ready to close the box send us an email us at or DM @dotandjames to notify us and we will close your box and ship it out or notify you when it is ready for pick up. 

Boxes can stay open for 30 days. 

We are thrilled to be offering this option as it saves you in shipping fees as well as minimizes our impact on the environment by packaging multiple items/orders into one box!